Trustsoft | Monitoring

The way how IT solutions are operated, monitored and enhanced have a big impact on associated business processes. Not only customer satisfaction, but also maintenance and running costs directly depends on maturity of operations and especially feedback provided by the right monitoring solution. We have years of experience with operations from plenty of customers we care for, we are ready to share our knowledge and experience.

Meaningful Monitoring

Together, we will analyze key processes and their metrics (KPI ś) and describe how these metrics are monitored and how they contribute to overall business. If the existing monitoring in place is not in compliance with the best practices, we will suggest recommendations for improvements. Good monitoring is basic building block for:

minimizing negative business impact caused by unexpected outages
lowering running and maintenance costs of the solution
improvement of response times to incidents
transitioning into fully digital operations
improvement of Customer Experience
ability to monitor trends within IT solutions (service consumption etc..)

What you get

assessment of current monitoring solution (if available)
solution/improvement proposal incorporating cloud monitoring best practices
Proof of concept (PoC) solution resulting in business decision for tool selection (if needed)
monitoring (dashboards and alerts) and alerting (calls to on-call duty team members) team
trainings and knowledge transfer for all solution areas and tools
recommendation how to operate/enhance monitoring solution
insights for IT solution optimization (based on utilization)
optional: integration to ITSM tool (JIRA, SNOW, ...)
optional: security best practices might be in the scope of delivery

Monitoring Maturity Level

What do you get?

Together we will analyze your system from an infrastructure and business perspective to identify observability needs:

environment auditability
monitoring (dashboards and alerts) and alerting (calls to on-call duty team members)
knowledge gap - team trainings and knowledge transfer for all solution areas and tools

We deliver assessment of your environment in the following step:

assessment of current monitoring solution (if available)
solution/improvement proposal incorporating cloud monitoring best practices
Proof of concept (PoC) solution resulting in business decision for tool selection (if needed)

If the existing monitoring in place is not compliant with the best practices, we will suggest recommendations for improvements:

recommendation how to operate/enhance monitoring solution
insights for IT solution optimization (based on utilization)
optional: integration to ITSM tool (JIRA, ServiceNow, ...)
optional: security best practices might be in the scope of delivery

How we work

Cooperation brings the best results.

Meet & discuss

We can meet in person or online on the platform you prefer.

Solution proposal

Based on the performed analysis, we adjust what is needed and prepare the most effective solution.

Client onboarding

We work closely with the developers on the assignment and involve your team members to get the best result.

Monitor & analyze

We report status at least twice a month and we work in close contact with you.

See our customers success stories

No matter the field, situation or the initial set up, we delivered. We love to make the journey to cloud easy a secure and that is how our clients like it. Please see our success stories.

Testimonial

"Thanks to our cloud partner Trustsoft we are perfectly prepared for the migration to AWS, have enough knowledge and funds to successfully transition to AWS. We value their expertise and knowledge and will work with them again."

Testimonial

"Our cooperation with the Trustsoft team was great. They are easy to work with, they care for their customers, they deliver on their promises. I will work with them again."

Testimonial

"The cooperation with Trustsoft met our expectations. Their deep cloud technological and business knowledge helped us improve our security and DevOps standards. We found in them a reliable cloud migration partner for our current and future needs."

Testimonial

"We are working with Trustsoft for several years. They have migrated our infrastructure to AWS and are managing it. We are happy to work with them."

Testimonial

"A very helpful team experienced with a variety of AWS services."

Testimonial

"I'd like to emphasize very good cooperation with Trustsoft. Their approach is very professional and they react to our wishes swiftly. They've been a great help for our internal projects."

Testimonial

"Passionate and skilled engineers & architects + Delivered full-featured AWS based environment for our application development including baseline for EKS deployments and CICD pipelines + Great push towards fulfilling challenging deadlines"

Monitoring

Meaningful Monitoring

What you get

Monitoring Maturity Level

What do you get?